1. Who We Are (Data Controllers)

Craft Burger is a brand operated by SIA "VĒL VAIRĀK SAULES", a company registered in the Republic of Latvia that provides catering services and administers the website craftburger.lv and mobile application.

Personal data processing is carried out jointly with other Vairāk Saules group companies (joint controllers) that work with the brand and ensure the sale and delivery of products and services:

1. SIA "VĒL VAIRĀK SAULES", Reg. No. 40003613799, Dzirnavu iela 60-1, Rīga LV-1050 2. SIA "VVS CATERING", Reg. No. 50203000721, Starta iela 2-2, Rīga, LV-1026 3. SIA "MS SOLIS", Reg. No. 40103504503, Lielirbes iela 29, Rīga, LV-1046 4. SIA "VVS INTEGRĀCIJA", Reg. No. 40203067799, Latgales iela 257, Rīga, LV-1001

2. What Is Personal Data

According to the General Data Protection Regulation 2016/679 (GDPR), personal data is any information relating to an identified or identifiable natural person (data subject). Personal data includes any information by which a person can be directly or indirectly identified, such as name, surname, personal identification number, residential address, physical location, physical, physiological, genetic, mental, economic, cultural or social identity factors, and other similar information.

3. Purpose of Personal Data Processing

Service provision and product sales: customer identification, contract preparation, fulfillment of contractual obligations, service advertising and distribution, customer service improvement, loyalty program, payment administration, debt recovery, customer complaint handling
Business planning and analytics: commercial activity planning and accounting, quality analysis, market research, customer surveys and satisfaction measurements
Video surveillance: security and monitoring in our premises and territory, property and health protection (recordings stored for up to 60 days)
Phone call recordings: customer service improvement and dispute prevention (recordings stored for up to 60 days)
Requests: providing information to state administration institutions and law enforcement authorities as required by law

4. Lawfulness of Personal Data Processing

Processing is necessary for the performance of a contract or pre-contractual measures
Processing is necessary for our or a third party's legitimate interests (except where your interests override such interests)
You have given consent for one or more specific purposes
Processing is necessary to comply with a legal obligation

5. Special Categories of Personal Data

Special category personal data includes data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sex life or sexual orientation.

As data controllers, we do not process special category data of our customers. The only exception may be made when processing is necessary to protect your vital interests (e.g., calling emergency medical assistance due to sudden deterioration of health).

6. Website Visits and Cookies

The website craftburger.lv uses cookies. Cookies are small alphanumeric files that we store in your browser or on your device's hard drive. They help us distinguish you from other website users and improve your experience.

You can block cookies at any time by activating browser settings that allow you to refuse some or all cookies. However, blocking cookies may make parts of the website inaccessible or function insufficiently.

The server hosting the website records visitor requests (opened web addresses, device and browser used, IP address, access time). This data is used only for technical purposes: to ensure proper website functioning and security.

More information about cookies: www.youronlinechoices.com/lv/

7. Notifications

We send commercial notifications about our services and other messages only when permitted by law or when we have received your explicit consent.

You can unsubscribe from notifications at any time by:

Sending a request to info@vairaksaules.lv
Calling 8833 (paid call) or 26655279
Sending a written notice to: Mārupes iela 3, Rīga
Using the unsubscribe link in emails

8. Personal Data Recipients

We use third-party services to help conduct and administer our business:

Credit institutions for payments
IT and database maintenance providers
Cloud computing service providers
Legal, accounting and audit service providers
Debt collection companies
Third parties for sending notifications
Third parties conducting customer surveys
Third parties delivering food to customers

In each case, we provide only the data necessary for the specific purpose. Data is processed only for that purpose, protected according to GDPR requirements, and irreversibly deleted after the purpose is achieved.

We do not transfer data to third countries.

9. Personal Data Storage Duration

As long as the agreement or contract between us is in effect, and as long as either party can exercise legitimate interests (e.g., submit claims, file lawsuits)
As long as data processing is necessary to fulfill our legal obligations
As long as your consent for data processing is valid, if there is no other lawful basis
After these circumstances end, your personal data will be irreversibly deleted

10. Data Security

We take your personal data security very seriously. We have implemented measures to ensure our systems provide appropriate personal data protection. We use various technologies and procedures to protect your personal data from unlawful access, use, or disclosure.

However, please note that no data transmission over the internet can be guaranteed 100% secure. Please independently assess the confidentiality risks you will assume if you decide to transmit any personal information to us via the internet.

11. Your Rights

Right to access: receive confirmation whether your data is being processed and access your data
Right to rectification: request correction of inaccurate data
Right to erasure: request deletion of your data when no longer necessary, consent withdrawn, or processing is unlawful
Right to restriction: request restriction of processing while accuracy is verified or if processing is unlawful
Right to object: object to processing based on legitimate interests, based on reasons related to your particular situation
Right to lodge a complaint: if you believe your data is being processed unlawfully, you can file a complaint with the data protection authority

12. How to Contact Us

You can contact us:

In writing: SIA "VĒL VAIRĀK SAULES", Mārupes iela 3, Rīga
By email: info@vairaksaules.lv

Privacy Policy.